Returns & Exchanges

At NAMILIA, we want to ensure you are completely satisfied with your purchase; therefore, we offer a 14-day return window for all unworn items in their original condition. Please note that for hygiene reasons, certain items like intimate apparel and pierced jewelry cannot be returned unless faulty.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags, security seals, and branded dust bags are included.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-10 business days.